During the ongoing global pandemic, Just QQ Plus's service goal is to ship out orders within 2 business days from receipt. The carriers we use is Citilink at the moment. Estimated delivery times have ranged from 2 business days, up to 7 business days. Please utilize the provided tracking number for up-to-date delivery information. We appreciate your patience. Any questions, please contact us via provided WhatsApp and Email as provided in the Facebook Page. During holidays or weekends, we will respond the next business day.
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SECTION 1 - GENERAL SHIPPING INFORMATION
Just QQ Plus delivers within West Malaysia. It is our goal to ship all orders within 48 hours of receipt. Other factors may delay processing 2 to 3 additional days, such as weekends, holidays, and item availability.
Should items not be in stock, we will notify you via email. We will wait 48 hours for a response. If we do not receive a response from you within this time, we will proceed to ship the order.
* Just QQ Plus does not ship to PO boxes at this time.
** All orders must be shipped via City Link Service Priority. We will not be able to track shipments after the package enters the area without City Link's coverage, and are then unable to determine delivery time. Additional charges may apply by using other courier service.
SECTION 2 - SHIPPING RATES
All orders within the West Malaysia, over RM25 and under 2KG will be shipped via City Link free of charge.
Expedited options are available at additional shipping cost. The additional cost will be calculated at checkout and offered to you as options.
For overweight items, additional shipping costs will also apply.
Additional charges may apply if packages are redirected, an incorrect address was provided, or is undeliverable. We are not responsible for shipping charges related to incorrect or missing information.
The minimum free shipping dollar amount excludes discounts, promotions, sales tax, and shipping.
SECTION 3 - TAXES
Items sold through our Site may be subject to taxes and other governmental charges. If an item is subject to taxes, prior to submitting your purchase request, an estimated tax will be calculated and displayed at checkout.
SECTION 4 - SHIPPING METHODS
We use City Link. The estimated delivery times are not guaranteed. Neither we nor City Link are able to provide 100% guarantees on arrival.
When your order is shipped, an order update will be emailed to you with a tracking number. You may track your order via the City Link websites.